Virtualization Engineer

About the role

Sabenza IT & Recruitment is looking for a Virtualization Engineer to join its team and deliver high-quality support across data centre and virtualization environments. The role covers monitoring, troubleshooting and incident resolution while keeping SLAs, and contributes to change and incident management.

Key responsibilities

• Monitor and manage incident and request queues.
• Troubleshoot, resolve and document technical issues within agreed SLAs.
• Provide second-level support and escalate complex issues when needed.
• Collaborate with cross-functional teams, service providers and vendors.
• Execute approved changes, updates and maintenance activities.
• Support problem management, disaster recovery and reporting.
• Contribute to continuous service improvement by updating knowledge base articles and recommending process improvements.

Required profile

• Minimum 5 years' experience in managed services and cross-technology infrastructure.
• Hands-on experience with ticketing systems (preferably ServiceNow).
• Strong knowledge of ITIL processes.
• Experience working with vendors and third parties.

Required skills

• VMware Certified Professional: Data Centre Virtualization (advantageous)
• CompTIA A+ certification (advantageous)
• HP ProLiant Support certification (advantageous)
• ITIL certification (advantageous)
• Knowledge of PowerShell, JavaScript, automation and orchestration