Vehicle Service Advisor – Service Garage, Kariega

About the role

Our client, an international car manufacturer, seeks a customer‑oriented certified Service Advisor to manage the full service and repair process from booking to vehicle handover. The role involves coordinating workshop activities, allocating work to technicians, ensuring repair quality, and delivering outstanding customer service to achieve high satisfaction. The position is based in the Service Garage in Kariega, Eastern Cape.

Key responsibilities

• Confirm customer requirements, repair scope, timing and mobility needs against workshop capacity and parts availability.
• Validate repair requirements through diagnosis, vehicle inspection and test drives where required.
• Create complete job orders on the DMS using the latest technical, repair and parts information.
• Coordinate parts, technicians, tools and equipment to support agreed completion dates.
• Obtain customer approval for supplementary work and communicate repair progress or delays.
• Verify repair quality through final checks and test drives and initiate corrective work when needed.
• Handle complaints professionally and ensure priority follow‑up through to completion.
• Conduct vehicle safety and roadworthiness assessments, removing unsafe vehicles from service and informing customers of required repairs.

Required profile

• National Diploma in a relevant Engineering, Marketing, Aftersales or related field.
• Minimum 3 years’ aftersales experience in a dealership environment.
• Completed international certified Service Advisor programme.
• Strong Volkswagen and Audi product knowledge (advantageous).
• Valid driver’s licence.

Required skills

• Proficiency in MS Office.
• Experience with Keyloop.
• Experience with ElsaPro.
• Experience with MSQP.
• Experience with SAP.
• Experience with iPartner.