Universal Banking Team Leader

About the role

The Universal Banking Team Leader leads a branch-based sales team to deliver sustained revenue growth, deeper client relationships and a consistently excellent client experience. The role drives sales performance, embeds a client-centric culture and ensures full compliance with regulatory, risk and conduct standards, while building a high-performing team aligned to market opportunity and business strategy.

Key responsibilities

• Drive sustained sales and revenue growth by identifying market opportunities, deepening existing client relationships and acquiring new business in line with branch financial targets.
• Lead, coach and develop a team of Universal Bankers to build capability, accountability and a high-performance sales and service culture.
• Ensure an excellent client experience through a strong client-centric approach, high-quality service and effective resolution of client needs.
• Oversee risk, compliance and conduct management across the branch, ensuring adherence to FAIS, Fit and Proper requirements, internal policies and regulatory standards.
• Use market insight, management information and performance data to optimise client coverage, resource allocation and branch execution.

Required profile

• Bachelor of Commerce degree or an Advanced Certificate (NQF7 FAIS-aligned qualification) in a field aligned to banking, finance, sales or management; RE1 and RE5 preferred.
• 5 to 7 years' experience in retail or universal banking, with proven frontline sales and client engagement.
• At least 2 to 3 years of leadership experience managing and developing sales teams in a branch or client-facing environment.
• Sustained sales performance track record, including achievement of financial and growth targets.
• Strong experience in risk management, compliance and conduct, including FAIS compliance and Fit and Proper requirements.
• Experience managing audits, operational risk, client complaints and regulatory adherence.

Required skills

• Application and submission verification (consumer banking)
• Banking process and procedures
• Client acceptance and review
• Customer understanding (consumer banking)
• Processing
• Product knowledge (consumer banking)