Universal Advisor Lead

About the role

The Universal Advisor Lead supports the smooth operation of a branch by handling administration, risk management, and driving customer migration to electronic banking channels. You will work within FNB Points of Presence, contributing to operational efficiency and an excellent customer experience.

Key responsibilities

• Perform daily branch administration tasks to minimise operational risk.
• Assist in managing branch cash holdings, teller and ATM cash processes.
• Guide and educate customers on adopting electronic banking platforms.
• Deliver high‑quality work in line with standards, procedures and governance requirements.
• Build and maintain strong relationships with internal and external stakeholders.
• Support cost‑containment efforts by acting responsibly with resources.
• Meet agreed performance objectives and service level agreements.
• Contribute to a collaborative learning environment and seek continuous feedback.

Required profile

• Minimum qualification: Grade 12 / NQF Level 4.
• Preferred qualification: NQF Level 5 Certificate in Banking, Business Administration, Customer Service or related fields.
• 1–3 years of administrative experience in a branch, operations or compliance setting.
• Strong understanding of branch operations, risk processes and governance principles.
• Ability to promote and support customer adoption of digital banking solutions.

Required skills

What we offer

• Opportunities to build strong relationships within a dynamic team.
• A challenging and supportive working environment.
• Personal and professional development opportunities.