Travel Consultant – Customized African Tours

About the role

We are looking for a passionate Travel Consultant to join our Cape Town team and design bespoke African travel experiences for our clients. In this full-time, on-site position you will turn travelers’ dreams into detailed itineraries, ensuring every journey is seamless from start to finish.

Key responsibilities

• Consult with clients to understand their preferences, budget and travel goals.
• Design and assemble customized tour packages covering accommodations, tours, transfers and safari experiences.
• Manage reservations, bookings and coordinate with local partners and suppliers.
• Respond promptly to inquiries, provide detailed destination information and maintain high-quality customer service.
• Oversee booking systems and CRM tools, ensuring accurate data entry and record-keeping.
• Follow up with travelers before, during and after trips to guarantee satisfaction.

Required profile

• Strong travel consulting skills with the ability to assess client needs.
• Experience in travel management, itinerary planning and logistics coordination.
• Excellent written and verbal English communication; additional languages are a plus.
• Ability to work on-site in Cape Town, collaborate with a team and handle multiple requests in a fast-paced environment.
• Relevant qualification in tourism, hospitality or equivalent work experience.

Required skills

• Proficiency with reservation systems.
• Experience using CRM tools.
• Competence in standard office software such as Microsoft Office.