Travel Call Centre Agent – Sabre Native
WNS Global Services · Cape Town
Job description
About the role
The Travel Call Centre Agent will identify and understand customer needs, delivering first‑class service to enhance business profitability while treating customers fairly and with integrity.
Required profile
- Minimum 2 years experience in travel, tourism or customer service, with native Sabre GDS training.
- Preferably 12–24 months in a multi‑channel contact centre (voice, email, correspondence) and prior sales or customer service experience.
Required skills
- Native proficiency with Sabre GDS.
- High proficiency in verbal and written English.
- Strong interpersonal and email etiquette skills.
- Proficiency in Microsoft Word, Excel and Outlook.
- Basic knowledge of airline fares, ticketing and GDS operations.
- Exceptional administrative, planning and time‑management abilities.
- Attention to detail, target‑driven mindset and ability to work under pressure.
What we offer
- Clear career path with coaching, mentoring and professional development opportunities.
- Engaging culture focused on performance, celebration and community impact through the WNS Cares Foundation.
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Published 3 hours ago
Expires 1 month from now
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WNS Global Services
Cape Town
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