Sales Consultant - Non-Life Insurance, Contact Centre

About the role

A vacancy has arisen for a Sales Consultant in the Non-Life Insurance industry at a Contact Centre in Cape Town. The ideal candidate is a team player with a strong personality and a passion for client service, able to work well under pressure and follow Treating Customers Fairly principles.

Key responsibilities

• Ensure timely actioning of leads and convert them into sales according to daily and monthly targets
• Maintain call quality, covering introduction, product knowledge and compliance
• Give timely feedback on lead and sales outcomes to key stakeholders
• Report daily and monthly on progress, including measurements and actual performance against the approved plan
• Follow standardised departmental processes, identify process gaps through measurement and root cause analysis, and implement agreed countermeasures and action plans
• Build and maintain relationships with all relevant stakeholders

Required profile

• Minimum NQF4 qualification, FAIS compliant, and a Regulatory Exam Representative certificate
• Matric
• Current Representative on a Reps Register (not under supervision) for subcategories 1.2 Personal Lines Insurance and 1.6 Commercial Lines Insurance
• At least 2 years' Non-Life sales experience in a contact centre, with a proven track record of selling Motor Only Insurance
• Up to date on CPD hours for the current and previous FSCA cycle, and up to date on Class of Business training (Personal and Commercial Lines)
• Strong clerical skills, excellent time management, strong interpersonal skills and integrity

Required skills

• Knowledge of AS400 and the Quoting Engine
• Product-specific training