Training Manager

About the role

Teleperformance is seeking an enthusiastic Training Manager to join its Learning & Development team in Cape Town. You will work closely with Operations and senior managers to improve business performance through effective training, analytics, and continuous improvement.

Key responsibilities

• Ensure all product, process, system and compliance training requirements are met.
• Design, develop and deliver operational training materials for new hires, existing staff and managers.
• Manage the overall training process for the Business Unit, establishing best‑practice programs and measurement criteria.
• Collaborate with People Development to roll out development programmes across the unit.
• Monitor training effectiveness, identify gaps and implement improvement initiatives.

Required profile

• Detail‑oriented, efficient and conscientious professional.
• Strong analytical mindset with the ability to turn insights into actionable recommendations.
• Experience in Learning & Development, preferably within a call‑center or customer‑service environment.
• Ability to work collaboratively with operations, senior leadership and cross‑functional teams.

Required skills

What we offer

• A people‑centric, fun working environment.
• Opportunities for continuous growth and career development.
• Supportive culture aligned with Teleperformance core values.