TEMS Administrator - 12-Month Contract

About the role

Brambles (CHEP) is hiring a TEMS Administrator in Cornubia, Durban for a 12-month contract. Reporting to the Customer Contact Supervisor, the role provides a support service for customers in the area and is the first point of contact, helping build and maintain strong customer relationships. The work is hybrid.

Key responsibilities

• Build and maintain customer relationships, resolving queries promptly and identifying potential issues
• Reconcile customer accounts, manage equipment balances and process customer requests accurately on systems such as Siebel
• Coordinate telephone collection of pallets and manage suspended movements
• Conduct site visits, schedule calls and give feedback and corrective recommendations to customers and Business Managers
• Investigate and resolve customer and internal queries, and provide electronic system support including the helpdesk
• Handle general office administration: switchboard, filing, team projects and acting as backup for the team
• Log Salesforce cases, escalation tickets and collection/return orders, and submit weekly updates to the Team Leader and Supervisor
• Check inbound document validity, record outbound processes, facilitate 1-4-1 exchanges and convert transfer clients where possible
• Perform yard duties: pallet sorting, quality inspection, stock counts and reconciliation, issuing orders
• Escalate non-compliance issues, liaise with problem customers to recover outstanding balances and follow business rules

Required profile

• Matric and a diploma are essential; a business-related degree is preferred
• Manual driver's licence
• 3-5 years of basic accounts and reconciliation, including general office duties
• 3 years of customer service experience
• Analytical skills and excellent communication at all levels
• Team player who is systematic, accurate, patient and service-oriented

Required skills

• Basic accounts and reconciliation
• Salesforce knowledge is an advantage
• Proficiency in Word and Excel is preferable