Telkom Operator – Switchboard Support Services (Chief)

About the role

The Telkom Operator will manage the hospital’s high‑volume switchboard and public address system, ensuring smooth communication both internally and externally. This senior‑level position involves supervising page staff and handling telephone enquiries across all shifts.

Key responsibilities

• Manage the switchboard and coordinate page staff using the public address system.
• Handle incoming and outgoing calls, answer enquiries and deliver messages efficiently.
• Maintain and monitor all telecommunication equipment, reporting faults promptly.
• Keep the internal telephone directory up to date.
• Provide feedback on operational performance and support the supervisor in adhering to public service conduct.

Required profile

• General Education and Training Certificate (GETC) / Grade 9 (Std 7) minimum.
• Relevant experience operating a high‑volume switchboard.
• Physically able to hear and speak clearly.
• Willingness to work shifts, night shifts, weekends and public holidays.
• Excellent listening skills and telephone etiquette.

Required skills

• High‑volume switchboard operation.
• Public address system operation.
• Microsoft Word.
• Microsoft Excel.
• Microsoft Outlook.