Telesales Agent

About the role

The Telesales Agent will drive revenue growth through proactive outbound and inbound sales calls, delivering a high-quality customer experience. Reporting to the Customer Services Manager, the role works closely with the sales team to identify cross-sell and upsell opportunities and to align with commercial objectives.

Key responsibilities

• Make outbound sales calls to generate new business and meet sales targets.
• Identify and maximise cross-sell and upsell opportunities by matching products and services to customer needs.
• Apply consultative selling techniques to understand requirements and recommend tailored solutions.
• Deliver persuasive, value-based sales pitches that highlight product benefits and brand value.
• Handle customer objections professionally using structured objection-handling methods.
• Maintain accurate customer records in Salesforce.
• Own personal sales performance, KPIs, conversion rates and revenue targets, collaborating with Sales Representatives to achieve shared goals.
• Prioritise high-value opportunities and manage pipeline activities effectively.
• Represent the brand positively in all interactions, building trust and long-term relationships.
• Provide Sales Rep relief and conduct customer retention calls.
• Adhere to contact-centre operational standards, including productivity and quality metrics.
• Analyse performance gaps using problem-solving techniques such as the TPM 5-WHY methodology to drive continuous improvement.

Required profile

• Matric qualification.
• 2–3 years of experience in telesales, contact-centre or customer sales environments.
• Proven track record of meeting or exceeding sales targets, conversion rates and revenue KPIs.
• Experience in cross-selling, upselling and consultative selling.
• Familiarity with CRM systems and sales performance tools.

Required skills

• Salesforce (CRM) proficiency.