Channel Account Manager

About the role

The Channel Account Manager will own and grow a portfolio of ISO and ISV partners across North America, driving adoption of NMI’s full suite of payment solutions. Reporting to the Manager of Channel Account Management, you will work from our Cape Town office while supporting US‑based partners.

Key responsibilities

• Build and maintain trusted relationships with assigned partners, acting as their primary point of contact.
• Conduct regular check‑ins to gauge satisfaction, uncover needs and identify upsell opportunities.
• Develop and execute strategic account plans that align partner goals with NMI’s product roadmap.
• Proactively propose solutions, resolve issues and ensure partners are equipped to deliver innovative payment experiences.
• Collaborate with internal product, sales and support teams to relay partner feedback and influence product enhancements.

Required profile

• Demonstrated experience managing channel or partner accounts in the payments or fintech sector.
• Strong communication and relationship‑building skills with a customer‑centric mindset.
• Ability to analyze partner performance data and translate insights into actionable plans.
• Self‑motivated, collaborative and comfortable working in a fast‑growing environment.

Required skills

What we offer

• Opportunity to work with a global leader in payment technology.
• Collaborative, engaged team focused on innovation and partner success.
• Exposure to a broad portfolio of cutting‑edge payment products.