This job is no longer available
This job expired on 19/08/2026. It no longer accepts applications.
Technical Support Consultant – Apple Retail
iStore South Africa · Le Cap
Job description
About the role
The Technical Support Consultant will join iStore’s Apple Premium Reseller network, delivering hands‑on technical assistance to customers in the Cape Gate store. You will act as the first point of contact for troubleshooting hardware and software issues, ensuring a seamless Apple experience.
Key responsibilities
- Diagnose and resolve technical problems on Apple devices and related software.
- Provide first‑line help‑desk support to walk‑in customers.
- Deliver training and guidance on product usage when required.
- Maintain high standards of professional and courteous service.
- Document incidents and follow up to ensure issue closure.
Required profile
- Completed Matric and an IT qualification (minimum A+ / N+).
- Previous experience in help‑desk or 1st line support.
- Strong tenacity, enthusiasm and urgency in problem solving.
- Ability to manage conflict and navigate complex situations.
- Situational awareness and a proactive learning mindset.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in South Africa.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
iStore South Africa
Le Cap
Related job offers
-
Integration Architect
Parvana Le Cap -
Solutions Architect – Finance Systems
Parvana Le Cap -
Senior Server Engineer – Infrastructure Operations
Wenz Le Cap -
Cyber Security Administrator – Johannesburg
Employeur non precise Johannesburg -
2026/27 Graduate Learnership Programme in Gauteng
State Information Technology Agency (SITA) Pretoria