Technical Sales Consultant - Gate Automation (Nelspruit)

About the role

A well-established South African manufacturer of gate automation and access control products is looking for a Technical Sales Consultant based in Nelspruit to look after and grow its installer network across Mpumalanga. This is a regional role covering a large territory that extends beyond Nelspruit to towns such as Lydenburg and Dullstroom, with regular long-distance travel and overnight stays required.

It is a technical account management role rather than a traditional sales position: there is no quoting, invoicing or selling to a target. You will build long-term relationships with an established base of installers, using the customer lists, data and systems provided, and plan your territory and book your own meetings.

Key responsibilities

• Build strong, long-term relationships with installers and help them use the full product and service range
• Provide hands-on technical support: help with installation queries, diagnostics and escalations, and pass unresolved issues to the internal technical support and product quality teams
• Deliver product training in the field and act as an ambassador for the brand
• Log every interaction in the CRM and submit weekly reports on site visits, installer feedback, market trends and competitor activity
• Be supported by a central control room team that coordinates bookings, claims and day-to-day operations

Required profile

• Matric (certificate requested); a technical diploma or N4 in Electrical/Electronic Engineering is advantageous
• At least 3 years in a technical sales, field support or field technician role, preferably in access automation or electronic security
• Hands-on experience with gate motors, garage door operators, access control, intercoms or related products is advantageous
• Valid driver's licence and own reliable vehicle, with willingness to travel long distances and stay overnight
• Based in, or willing to relocate to, Nelspruit/Mbombela; stable internet connection for VoIP, remote meetings and CRM use
• Fluent English; an additional South African language is a plus

Required skills

• Strong troubleshooting and problem-solving ability
• Proactive, relationship-building and strategic thinking for managing a large territory