System Administrator – Level 1 (Remote Support)

About the role

We are looking for a Level 1 Systems Administrator to provide remote IT support for a variety of clients. You will troubleshoot systems, deploy secure identity management, and help automate workflows within a collaborative, managed‑services environment.

Key responsibilities

• Deliver remote technical support to multiple clients across different industries.
• Configure and maintain cloud‑based directory services and multi‑factor authentication solutions.
• Optimize and automate tools and processes to improve efficiency.
• Participate in security assessments and contribute to the overall security posture.
• Collaborate with senior engineers and other team members to resolve complex issues.

Required profile

• Experience in client‑facing IT support or systems administration in a remote, multi‑client setting.
• Familiarity with mixed operating systems, including macOS and Microsoft Windows.
• Ability to work independently while maintaining strong communication with clients and team members.

Required skills

• Google Workspace
• JumpCloud
• Microsoft 365
• macOS
• Microsoft Windows OS
• Cisco Duo (preferred)
• Freshservice (preferred)

What we offer

• Opportunity to work with a forward‑thinking managed IT services provider.
• Exposure to a range of cloud‑based security and collaboration tools.
• Professional growth in a supportive, collaborative environment.