Switchboard Operator

About the role

The Switchboard Operator provides essential administrative support to the Front Office team at a Fairmont hotel. Working from the main hotel line, you will ensure smooth communication between guests, internal departments, and external partners, helping to create a seamless guest experience.

Key responsibilities

• Answer all incoming calls following Fairmont (Royal Service) and Leading Hotels of the World standards.
• Provide callers with accurate information about hotel outlets, facilities, services and operating hours.
• Direct calls to the appropriate departments and coordinate messages.
• Prepare daily staff transport lists for all hotel staff (Heartists) and manage staff transport coordination.
• Support Front Office administrative tasks, including printer management and monthly service coordination.
• Complete arrival preparations for the following day, highlighting guest requests, celebrations and VIP profiles.
• Compile and email weekly WBK, HIP and VIP profiles to all relevant hotel departments.

Required profile

• Strong verbal communication skills to convey information clearly and concisely.
• Attention to detail for accurate guest profiling and transport coordination.
• Ability to work collaboratively with Front Office and other hotel departments.
• Commitment to delivering service that exceeds guest expectations.

Required skills