Support Technician – Field (POS & IT Equipment)

About the role

We are looking for hands‑on Support Technicians to install, maintain and repair Point of Sale (POS) and IT equipment across multiple customer sites. This field‑based role involves daily travel, independent troubleshooting and delivering excellent customer service within strict SLAs.

Key responsibilities

• Resolve customer queries and technical issues within agreed SLA timelines.
• Perform on‑site installations, repairs, maintenance and testing on POS and desktop equipment.
• Diagnose faults, troubleshoot problems and implement best‑fit solutions.
• Drive first‑time‑fix outcomes and reduce repeat call‑outs.
• Maintain strong customer relationships through professional, customer‑centric service.
• Update and manage service calls with clear notes and work details completed on site.
• Follow Quality Management System (QMS) processes and guidelines from the Field Service Manager.
• Maintain sufficient boot stock and complete required administration on time.

Required profile

• Matric (Grade 12) qualification.
• CompTIA A+ and Network+ certifications (required).
• At least 2 years’ experience maintaining equipment in an IT environment and 1 year supporting desktop equipment.
• Valid driver’s licence and own reliable vehicle registered in your name.
• Residence in the specified area (Kakamas) and ability to pass credit and criminal checks.

Required skills

• Electronic skills.
• Strong troubleshooting and problem‑solving ability.
• Excellent communication and customer service skills.
• Strong time management, prioritisation and attention to detail.