Project Manager (Remote, Full‑time)

About the role

We are seeking an experienced Project Manager to lead client implementation projects from hand‑over through successful completion. The role is fully remote and requires collaboration with cross‑functional teams and clients across North American business hours.

Key responsibilities

• Manage client implementation projects from handover through completion.
• Establish project objectives, plans, milestones, responsibilities, and delivery expectations.
• Monitor timelines, budgets, allocated hours, scope, risks, issues, dependencies, and overall project health.
• Identify potential delays, blockers, resource constraints, and scope concerns and take appropriate action.
• Maintain proactive communication with clients and manage stakeholder expectations throughout the project lifecycle.
• Coordinate cross‑functional teams to ensure priorities, requirements, deliverables, dependencies, and timelines are clearly understood.
• Manage scope changes, document variations, and obtain approvals.
• Monitor project budgets and allocated hours, escalating variances when required.
• Maintain accurate project documentation, status updates, action items, decisions, approvals, risks, and issues.
• Provide clear and timely project reporting to internal and external stakeholders.
• Support organizational change and user adoption activities to achieve successful implementation outcomes.
• Capture lessons learned and contribute to improving project methodologies, templates, and processes.

Required profile

• Proven experience successfully managing and delivering projects, preferably in software, technology, consulting, digital transformation, or professional services.
• Ability to manage multiple client‑facing projects simultaneously while handling scope, schedules, budgets, risks, issues, and dependencies.
• Strong client‑facing and stakeholder management skills with excellent communication, organization, and problem‑solving abilities.
• Proactive identification of potential delivery issues and taking corrective action early.
• High attention to detail and focus on overall project outcomes.
• Comfortable managing changing priorities, dependencies, and project requirements.
• Experience preparing project plans, status reports, risk registers, action logs, and comprehensive project documentation.
• Familiarity with municipal, government, or public‑sector organizations is an asset.
• Recognized Project Management certification (e.g., PMP, PRINCE2) is advantageous.
• Ability to work remotely, collaborate across multiple time zones, and be available during North American business hours.

Required skills

• Microsoft 365 (Teams, SharePoint)
• ClickUp (or similar project management tool)