Support Engineer - Instrumentation & IT Systems

About the role

Sabenza IT & Recruitment is recruiting Support Engineers for a Somerset West-based role, reporting to the Support Technical Lead. The engineer installs and commissions instrumentation hardware (IP cameras, lasers, switches, lights, low-voltage power) on client sites, hands over first-line support to the customer, and then provides ongoing remote diagnostics and troubleshooting. The position is full time.

Key responsibilities

• Install and commission machine vision systems (IP cameras, IP lasers, network switches, LED lights) on equipment such as conveyor belts and flotation cells.
• Provide handover and training to clients on first-line support and basic troubleshooting.
• Monitor sensor health remotely and provide remote technical support and troubleshooting across the client's software and infrastructure environments.
• Assist with software installation, configuration, deployment, upgrades and maintenance of applications and services.
• Liaise with internal and client IT departments and site contacts on infrastructure architecture, network connectivity and configuration before installation.
• Deliver continuous remote support through a structured shift-based arrangement, covering all shifts.
• When demand allows, help with commissioning such as remote software installation and sensor configuration.

Required profile

• Bachelor's degree or diploma in Electrical or Electronic Engineering or a related qualification.
• At least 2-4 years' experience in mining, instrumentation, electronics or IT support.
• Experience in electronic fault-finding, hardware diagnostics and component replacement.
• Networking experience including configuration, connectivity troubleshooting, server administration and firewall configuration.
• Database administration experience (SQL, PostgreSQL, monitoring, maintenance, data integrity).
• Knowledge of OPC UA/DA communication.
• Experience in minerals processing and industrial automation is beneficial.

Required skills

• Microsoft Azure, Azure IoT Hub, IoT Edge, Azure Arc, Docker, containerised applications and Linux.
• Power supplies, PLCs, IP cameras, Wi-Fi, network switches and related instrumentation.