Customer Success Intern

About the role

DSL Telecom is looking for a motivated Customer Success Intern to join its team in Somerset West, Cape Town. You will work closely with customers, helping them use Zoho and other business solutions to reach their goals. No experience is needed, as full training is provided. The internship runs 8 hours per day, Monday to Friday, and requires daily presence at the office in Somerset West; only local candidates are considered.

Key responsibilities

• Help customers get started and succeed with Zoho and DSL Telecom solutions
• Assist with training, tutorials and problem-solving to improve customer experience
• Collaborate with the Sales, Marketing and Implementation teams to ensure customer success
• Learn to track accounts, spot challenges and suggest smarter solutions
• Improve your skills through training, self-learning and hands-on projects

Required profile

• Curious about technology and how businesses use it to grow
• Friendly, patient and eager to learn and teach others
• Strong communicator with a positive, solution-focused attitude
• Self-motivated, reliable and ready to take initiative
• Studying or qualified in Business, Software Engineering, Business Analysis or a related field (beneficial but not mandatory)
• Based in the Somerset West or surrounding area, able to work from the office daily

What we offer

• Hands-on experience with real customers and projects
• Learning to use one of the top SaaS platforms in the business world
• Supportive mentors and full training
• Opportunity to develop skills that could lead to full-time employment