Support Assistant (Lowveld) – Financial Services

About the role

The Support Assistant will work under the Team Leader to deliver high‑quality, detail‑oriented administrative support for a financial services organisation. The role focuses on processing queries, capturing applications, and ensuring compliance with service level agreements.

Key responsibilities

• Upload and follow up on premiums, beneficiary changes, debit orders, letters of authority, broker changes, amendments, claims and other queries.
• Capture applications within 4 hours of receipt, maintaining at least 95 % accuracy.
• Perform daily routine procedures, monitor incomplete requests, and communicate outstanding requirements.
• Provide administrative backing to Life Specialists and intermediaries, including quotations and statements of benefits.
• Assist in organising broker workshops and order necessary forms and brochures.
• Take ownership of service‑level standards and ensure consistent achievement.

Required profile

• Matric (Grade 12) qualification.
• Minimum 2 years experience in the financial services or life assurance sector in an administrative role.
• Careful, conscientious, consistent, and responsive with a client‑service orientation.

Required skills

• Proficiency with the Microsoft Office suite, especially Outlook and Excel.
• Basic knowledge of life assurance or financial services processes.