Supply Chain Coordinator – Order Fulfilment

About the role

Takealot Fulfilment Solutions is seeking a Supply Chain Coordinator to oversee order fulfilment operations in Cape Town. The role involves managing service provider teams, ensuring compliance with lead times and SLAs, and driving continuous improvement across the warehouse.

Key responsibilities

• Plan, implement and manage processes and procedures for the functional area.
• Monitor service provider output, ensuring deadlines and quality standards are met.
• Track performance against daily plans, identify trends, and initiate corrective actions.
• Drive compliance with lead times, SLAs, and standard operating procedures.
• Monitor stock inventories, coordinate monthly cycle counts, and address deviations.
• Handle account manager queries and complaints, investigating root causes and providing timely feedback.
• Coordinate day‑to‑day production activities, ensuring all personnel and external providers are qualified.
• Prepare regular production reports to support management decision‑making.
• Plan space and capacity, manage costs within budget, and place purchase orders.
• Ensure compliance with statutory, health, safety, and quality requirements.

Required profile

• Matric qualification.
• Diploma in Supply Chain.
• At least 5 years’ experience in a distribution centre or production environment.
• 2–3 years’ supervisory experience, preferably in an e‑commerce warehouse.
• Strong problem‑solving and negotiation abilities.

Required skills