Supply Chain Coordinator (3rd Party Courier)

About the role

The Supply Chain Coordinator (Third Party Courier) will oversee outbound fulfilment and store collection operations, ensuring parcels are handed over, collected and delivered according to agreed service levels. This position acts as the central hub between distribution centres, courier partners and internal teams, driving performance and resolving issues quickly.

Key responsibilities

• Own outbound fulfilment performance, ensuring distribution centres meet parcel handover cut‑off times.
• Manage store parcel collection performance, ensuring timely uplift and adherence to service level agreements.
• Monitor courier performance against agreed standards and proactively address service risks.
• Investigate delays and service failures, driving resolution through internal and external channels.
• Use operational reporting to track fulfilment and courier KPIs, identifying trends, risks and performance gaps.
• Act as the central coordination point between distribution centres, courier partners and internal teams.
• Communicate clear, data‑led updates to stakeholders on operational performance and exceptions.
• Operate in line with established SOPs and escalate when processes are no longer fit for purpose.
• Support additional operational requirements as business needs evolve.

Required profile

• Minimum 2 years experience in supply chain coordination, preferably in manufacturing, warehousing or distribution.
• Experience with online/eCommerce/omni‑channel fulfilment.
• Strong knowledge of supply chain management principles and transportation logistics.
• Excellent communication, negotiation and problem‑solving abilities.
• Ability to work in a fast‑paced, dynamic environment and manage multiple priorities simultaneously.
• Strong analytical skills for data‑driven decision making.
• Team‑player attitude.

Required skills