Storeways and Crew Matters Administrator

About the role

The Storeways and Crew Matters Administrator supports the safe and efficient handling of crew welfare, medical care, repatriation and stowaway cases for vessels operating in the region. Based in Durban, the role works closely with P&I clubs, vessel agents, owners, charterers and local authorities.

Key responsibilities

• Receive and act on instructions from P&I clubs, vessel agents, owners or charterers regarding crew and stowaway matters, maintaining complete case files from initiation to closure.
• Coordinate medical care for sick crew members, arranging ambulances, hospitals and other health facilities with local authorities and service providers.
• Manage repatriation of deceased crew members, liaising with mortuaries, funeral parlours, embassies and border control to secure required documentation.
• Handle stowaway cases end‑to‑end, engaging port authorities, law enforcement and appointed agents to ensure safe disembarkation and handover.
• Keep managers, P&I clubs, vessel agents, owners and charterers updated throughout each case and flag bottlenecks.
• Verify service provider invoices and ensure case files are complete for processing and archiving.
• Participate in internal operational meetings, presenting updates on current crew and stowaway cases.
• Visit hospitals to check on admitted crew members and arrange refreshments as needed.
• Appoint stowaway dog search and security companies across Cape Town, Saldanha Bay and Namibia regions.

Required profile

• Matric (Grade 12) with a Diploma or Degree in Maritime Studies or a related field.
• 3‑5 years of experience in maritime crew welfare, repatriation or related operations.
• Strong knowledge of port regulations, immigration rules and stowaway legislation.
• Excellent communication and interpersonal skills for engaging with diverse stakeholders.
• Ability to work independently under pressure, meet tight deadlines and exercise sound judgment.

Required skills

• Proficiency in Microsoft Excel
• Proficiency in Microsoft Word