Specialist - Global Learning Innovation and Analytics

About the role

MTN is looking for a Specialist in Global Learning Innovation and Analytics within its Group Human Resources function. The role owns the global learning innovation strategy and roadmap, including AI-powered, gamified, microlearning and VR/AR solutions, and builds learning analytics frameworks that link learning to business outcomes.

Key responsibilities

• Drive the global learning innovation strategy and roadmap, championing digital learning platforms (LMS/LXP, AI-enabled) and establishing data frameworks, dashboards and ROI measures
• Pilot and scale innovative learning solutions and support their go-live and launch
• Contribute to strategic meetings, enterprise-wide transformation initiatives, SLAs, KPIs, proposals and risk mitigation
• Manage escalations affecting critical service delivery paths
• Build analytics frameworks using Kirkpatrick, Phillips ROI, xAPI and learning experience analytics, and collect and analyse data from LMS, LXP and HRIS systems
• Build dashboards and scorecards, automate scheduled reporting, and work with Global HR Strategy and Analytics teams
• Administer and support LMS operations: user training, documentation, data integrity, compliance reporting, vendor-managed upgrades and integration with the HCM and Oracle repository
• Research and implement learning innovations such as adaptive learning, AI-powered personalised learning, gamification and microlearning, and partner with vendors and edtech partners
• Advise Group Opco L&D leads and business SMEs on global learning trends and analytics-based decisions, and help localise global frameworks

Required profile

• Diploma or Bachelor's degree in Human Resources, Learning Sciences, Data Analytics, Psychology or a related field; postgraduate study advantageous
• Professional certification in learning technology, design or analytics (e.g. Learning Analytics Professional, CIPD, ATD, People Analytics) advantageous
• 2-5 years' experience in L&D, digital learning, talent management or people analytics in global organisations; 2 years in database management or data analysis preferred
• Experience designing and scaling digital learning innovations in multinational organisations
• Exposure to pan-African or multi-country markets highly desirable

Required skills

• Power BI, Microsoft Fabric Data Flows, Power Automate, SharePoint and advanced Excel
• LMS/LXP platforms, SCORM file testing, Articulate Rise, 360, Adobe Captivate
• Database management and custom reporting tools; Fiddler traces for troubleshooting
• ERP (Oracle preferred); strong data interpretation and reporting writing