Service and Technical Specialist

About the role

The Service and Technical Specialist will provide high‑level technical support and investigations for Daimler Truck’s dealer network and key accounts across Southern Africa. The role ensures compliance with integrity, anti‑bribery, conflict‑of‑interest, and S.H.E. policies while delivering proactive solutions to product non‑conformities.

Key responsibilities

• Compile detailed, precise technical reports and share case resolution information with warranty, parts, dealerships, marketing, source plant, and customers.
• Identify and report non‑conforming components early, supporting continuous‑improvement initiatives.
• Coach, advise, and support dealers and colleagues, including on‑site visits to resolve technical queries promptly.
• Manage after‑sales service for key accounts, ensuring strong customer engagement and technical support.

Required profile

• Grade 12 with a National Technical Higher Diploma (NTHD) in Mechanical or Electrical Engineering, or equivalent.
• At least 5 years of experience in a specialized technical field within the automotive sector.
• Product knowledge with a technical background; Mercedes‑Benz Technical Maintenance level is a prerequisite.

Required skills

• Systems and Diagnostic Training certification or qualification.
• Qualified Motor/Diesel Trade Technician.
• Computer literacy.