Service Advisor / Costing Administrator

About the role

A commercial dealer client based in Polokwane is looking for a Service Advisor and Costing Clerk to join its service department, reporting to the Manager: Service. The role acts as a key point of contact between customers and the service team, supporting customer service and managing service costs in the automotive industry.

Key responsibilities

• Serve as the main liaison between customers and the service team regarding vehicle servicing.
• Assess customer needs and provide detailed estimates for service costs and repairs.
• Prepare and maintain up-to-date cost records.
• Work with technicians and service staff to ensure accurate pricing and timelines.
• Handle customer inquiries, complaints and follow-ups.
• Complete invoicing and billing accurately and on time.
• Monitor service department performance metrics to find areas for improvement.
• Assist with administrative tasks such as data entry and report generation.

Required profile

• Proven customer service experience, preferably in the automotive or related industry.
• Strong understanding of automotive service processes and costing methods.
• Excellent verbal and written communication skills focused on customer engagement.
• Strong organisation and attention to detail.
• Preferred: qualification in automotive technology or business management, customer service or automotive service advising certification, and experience with systems such as Autoline or Reynolds and Reynolds.

Candidates apply through the recruiting agency by sending their CV by email.