Senior Office Administrator

About the role

The Senior Office Administrator provides national‑level administrative, operational and financial support to all resort locations. Reporting to senior management, the role ensures consistency, compliance and operational excellence across departments while assisting strategic decision‑making.

Key responsibilities

• Support and manage Resort Commercial Managers, handling operations, administration and problem resolution.
• Conduct audits, site visits and provide operational assistance at resorts as needed.
• Oversee menus, program launches, workshops and events, monitoring occupancy, work orders and efficiency.
• Analyse financial commercial reports, monitor budget vs actual staff costs, cost of sales and cash‑up sheets.
• Manage mid‑month and month‑end stock takes, investigate variances and implement corrective actions.
• Ensure compliance with liquor licences, fire safety, pest control and maintain accurate documentation for audits.
• Support HR functions including recruitment, payroll, warnings, deductions and attendance tracking.
• Handle guest hospitality checks, manage complaints and monitor guest reviews for service improvement.

Required profile

• Matric (Grade 12) and a Certificate in Business Administration or related qualification.
• At least 5 years of relevant experience in hospitality, operations or commercial management.
• Strong financial literacy, analytical ability and attention to detail.
• Excellent multitasking, communication and stakeholder management skills.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.

What we offer

• Competitive remuneration of R 20 000.
• Opportunity to work across multiple resort locations and influence operational excellence.