Senior IT Technician

About the role

Superior Support, a managed IT services provider in Cape Town, is seeking a Senior IT Technician. The role combines hands‑on technical work with client‑facing support, both remotely and onsite, across a range of Microsoft 365, networking, server, security and backup technologies.

Key responsibilities

• Deliver remote and onsite technical support to a diverse client portfolio.
• Administer and optimise Microsoft 365 services, including Exchange, Teams, SharePoint and Azure AD.
• Design, configure and troubleshoot MikroTik network infrastructure, VLANs and VPNs.
• Maintain Windows Server environments (AD, DNS, DHCP, Group Policy, Hyper‑V) ensuring stability and security.
• Manage ESET endpoint security policies and respond to incidents.
• Oversee backup and disaster‑recovery solutions, guaranteeing data protection.
• Conduct site visits and IT audits, identify risks and propose remediation.
• Collaborate with the technical team on escalation, resolution and continuous improvement.

Required profile

• 5+ years of experience in remote and onsite IT support.
• Strong hands‑on Windows Server administration skills.
• Proficiency with MikroTik routers/switches and network configuration.
• Experience deploying and managing ESET security solutions.
• Practical knowledge of backup and disaster‑recovery tools.
• Valid driver’s licence and own transport for client visits.
• Excellent communication skills for non‑technical stakeholders.

Required skills

• Windows Server (Active Directory, DNS, DHCP, Group Policy, Hyper‑V)
• Microsoft 365 administration (Exchange Online, Teams, SharePoint, Azure AD, Intune)
• MikroTik routing and switching (VLANs, VPNs)
• ESET endpoint security
• Backup and disaster‑recovery technologies
• RMM platforms (e.g., Datto RMM) – beneficial