Senior Inbound Travel Consultant

About the role

Planet Africa Tours’ Inbound Division is seeking a Senior Inbound Travel Consultant to design, operate, and manage bespoke FIT and group bookings for Japanese travelers visiting Southern and East Africa. You will act as the primary point of contact, ensuring a seamless, high‑quality experience from the initial quote through to travel documentation.

Key responsibilities

• Plan, design and prepare customised travel itineraries, offering expert advice to enhance guest experiences.
• Manage the full booking lifecycle – from quotation, invoicing, and documentation to final confirmation.
• Source alternatives and resolve availability challenges, ensuring bookings are secured on time.
• Convert quotes into confirmed sales, seeking opportunities to increase margins.
• Conduct availability checks, book accommodation and services, and reconfirm all reservations.
• Prepare operational documents for tour guides and leaders, including rooming lists and invoices.
• Perform quality control on all bookings and resolve account queries within set deadlines.
• Provide professional, solution‑focused communication with customers.
• Mentor junior team members as needed.

Required profile

• Grade 12 essential; tertiary qualification in Travel and Tourism preferred.
• Minimum 5 years of inbound reservations experience, preferably at a senior level.
• Demonstrated ability to design bespoke itineraries for both groups and individual travellers.
• Experience working with the Japanese market is highly beneficial.
• Strong knowledge of South and Southern Africa travel products, destinations and logistics.

Required skills

• Proficiency with UDMS reservation system.
• Advanced skills in Microsoft Office suite – Word, Excel, Outlook and SharePoint.