Sales Clerk SSC Midrand

About the role

The successful candidate will be responsible for professionally representing JoJo Tanks across all customer touchpoints as a key member of the Sales Team. The role includes managing customer enquiries, providing efficient and professional service, and performing key administrative functions such as stock management, processing online orders, packing orders, and coordinating shipping and deliveries.

Key responsibilities

• Answer incoming calls and respond to customer emails promptly and professionally.
• Generate and send accurate quotations, process orders, and ensure documentation is forwarded to factories.
• Manage online orders from receipt through to fulfilment, keeping customers informed of progress and any changes.
• Investigate and resolve customer complaints, escalating priority issues when necessary.
• Assist with stock management, conduct stock checks, and report discrepancies.
• Pick, pack, label, and prepare orders for dispatch, coordinating shipping and deliveries with logistics partners.
• Upload Proof of Delivery documents to Nextcloud and maintain accurate records.
• Provide general administrative and sales support to the Sales Team.

Required profile

• Grade 12 (or higher) education; a diploma in a related field is advantageous.
• 2‑3 years experience in an administrative and sales support position.
• Strong work ethic, eager to learn, and excellent customer service orientation.

Required skills

• Working knowledge of the Microsoft Office suite.
• Experience with SAGE (advantageous).
• Familiarity with Nextcloud for document upload and storage.