Returns Administrator

About the role

Our client is looking for a Returns Administrator to manage the end‑to‑end returns process, ensuring that customer returns are handled accurately, efficiently and in line with company policies and procedures. The role involves coordinating with customers, sales, warehouse and finance teams to process returns and related credit notes.

Key responsibilities

• Manage the complete returns workflow from initial request to final credit processing, validating returns against company policies.
• Inspect returned stock for duplicates, cancellations, incorrect invoicing or damage and ensure proper documentation.
• Coordinate with the warehouse to receive, GRV and store returned items, and arrange collections with transport providers when needed.
• Process credit notes in the ERP system, obtain authorisations and ensure accurate integration with the warehouse management and debtor systems.
• Handle customer and internal queries related to returns, credits, invoicing, shortages and rebates, keeping stakeholders informed of progress.
• Maintain accurate return files, records and supporting documentation, and support ad‑hoc projects as required.

Required profile

• Matric certificate and at least one year of practical experience in administration, customer service, stock, debtors or returns.
• Strong administrative and organisational abilities with excellent attention to detail.
• Effective written and verbal communication skills in English and confidence dealing with customers and internal stakeholders.
• Ability to manage multiple queries, work under pressure and meet deadlines.
• Proficiency in MS Office and comfort working with various computer systems.

Required skills

• MS Office
• ERP systems
• Microsoft Dynamics GP (advantageous)