Reservations & Sales Coordinator

About the role

The Reservations & Sales Coordinator will manage all aspects of booking enquiries, support sales initiatives and maintain strong client relationships to drive occupancy and revenue for a hospitality operation. This role requires accurate processing of reservations, proactive sales support and excellent customer service.

Key responsibilities

• Manage reservations via phone, email, online platforms and travel agents, handling bookings, amendments, cancellations and special requests.
• Monitor availability, rates and occupancy levels, ensuring accurate data entry in the booking system.
• Assist sales activities, prepare quotations, proposals and contracts, and follow up leads to convert them into confirmed bookings.
• Provide professional customer service, resolve guest queries and complaints promptly.
• Maintain accurate reservation records, prepare regular reports and support invoicing and payment tracking.
• Support marketing efforts by maintaining OTA platforms, promoting special offers and assisting with social media initiatives.

Required profile

• Grade 12 or equivalent; a diploma in Hospitality, Tourism, Sales or related field is advantageous.
• 2‑4 years of experience in reservations, sales coordination or hospitality administration.
• Previous experience in a lodge, hotel or tourism environment preferred.
• Strong organisational, time‑management and problem‑solving abilities.

Required skills

• Proficiency with reservation systems and booking platforms.
• Experience using Property Management Systems (PMS).
• Familiarity with Online Travel Agency (OTA) platforms.
• Advanced knowledge of Microsoft Office applications.
• Ability to multitask in a fast‑paced environment while maintaining high accuracy.