Reservations & Sales Coordinator – Hospitality

About the role

We are looking for a dynamic Reservations and Sales Coordinator to join a lodge in Pretoria. The role will manage all accommodation bookings, drive sales of rooms and ancillary services, and ensure a seamless experience for guests from enquiry through arrival.

Key responsibilities

• Handle accommodation enquiries via phone, email, website and travel agents; process bookings, amendments, cancellations and special requests.
• Maintain accurate reservation records in the Property Management System and monitor room availability, occupancy trends and booking patterns.
• Prepare quotations, confirmations, invoices and coordinate guest arrivals, transfers and special requirements.
• Convert enquiries into confirmed bookings, upsell room categories, packages, safari activities, spa treatments and dining experiences.
• Build and maintain relationships with travel agents, tour operators, corporate clients and repeat guests.
• Support sales campaigns, promotions and marketing initiatives to achieve occupancy and revenue targets.
• Provide professional guest service, respond to enquiries and complaints, and communicate guest preferences to operational departments.
• Maintain guest databases, process deposits and payments, and produce occupancy, sales and reservation reports.

Required profile

• Matric (Grade 12) required; Diploma or Certificate in Hospitality Management, Tourism, Marketing or Business Administration preferred.
• 2‑3 years experience in reservations, front office, guest relations or hospitality sales, preferably in a lodge, hotel or resort.
• Experience with booking systems such as Opera, Protel, Semper, NightsBridge or ResRequest is advantageous.

Required skills

• Proficiency in Opera PMS
• Proficiency in Protel PMS
• Proficiency in Semper PMS
• Proficiency in NightsBridge PMS
• Proficiency in ResRequest PMS