Reservationist

About the role

The Capital Hotels is seeking a Reservationist to manage guest, travel‑agent and referral‑network communications regarding bookings. You will handle reservations received via mail, telephone, fax or a central reservation system, ensuring accurate records and timely confirmations.

Key responsibilities

• Respond to reservation inquiries from guests, agents and partners across multiple channels.
• Create, update and maintain reservation records by arrival date and alphabetical order.
• Prepare and dispatch confirmation letters and promptly process cancellations or modifications.
• Utilise the hotel management system to record bookings and generate reports.
• Investigate and resolve incidents or discrepancies, maintaining composure under pressure.

Required profile

• Matriculation and a Hospitality Diploma or equivalent.
• 2–3 years of experience as a reservationist.
• Familiarity with an HMS system; Protel experience is a plus.
• Strong problem‑solving abilities and calmness in stressful situations.
• Excellent written and verbal communication skills.
• Ability to work both independently and as part of a team.
• High integrity, attention to detail and confidentiality.

Required skills

• Protel (or similar HMS) operation.
• Reservation system management.

What we offer

• A supportive staff culture that recognises talent quickly.
• Opportunities for promotion based on values and performance.
• A respectful, appreciative and secure work environment.