Renewals Account Manager

About the role

First Distribution is hiring a Renewals Account Manager in Cape Town on a permanent basis. The role supports the development of the client base by preparing quotations based on existing licenses and works with the Sales Teams on upselling and cross-selling to secure orders. It also involves collaborating with vendors on future opportunities to give proactive quotations to resellers before customers ask for them.

Key responsibilities

• Analyze internal and vendor renewal reports to provide timely, accurate quotations, order processing and administration, and manage ETAs and their communication.
• Drawing regular internal and vendor reports to identify future opportunities and give proactive quotations to Account Managers and/or Resellers 90 days in advance.
• Responding to quotation requests within 2 hours with a quotation or feedback on the expected SLA.
• Submitting quotes through the CRM, following the sales process and loading quote values to move opportunities forward.
• Following up with Account Managers and Resellers until they receive their quotes and addressing any queries.
• Liaising with the Brand and Sales Operations team to compile quotations and spot upsell and cross-sell opportunities.
• Checking quotes before release so that parts meet requirements and pricing is accurate, and giving daily feedback on quotes in progress.
• Maintaining professional relationships with vendors, Brand teams, Account Managers, Procurement and Stores, and handling email and telephone inquiries, including acknowledging email inquiries within 1 hour.
• Communicating delivery dates, ETAs of stock, deal registration approvals and pricing, and resolving all queries within the agreed SLA.