This job is no longer available
This job expired on 15/09/2026. It no longer accepts applications.
Remote Support Tier 2 Service Desk Engineer (Remote)
Dial a Nerd · Le Cap
Job description
About the role
Dial a Nerd is seeking a Remote Support Tier 2 Service Desk Engineer to join its growing team. You will provide technical assistance to customers remotely, handling issues via phone, email, and remote‑control tools. The role focuses on delivering fast, courteous service while troubleshooting a range of hardware and software problems.
Key responsibilities
- Respond to support tickets, emails and phone calls within defined SLA.
- Troubleshoot Windows and macOS operating systems and Microsoft Office applications.
- Set up, configure and maintain desktops, laptops, printers and peripheral devices.
- Diagnose and resolve LAN, WAN and Wi‑Fi connectivity issues.
- Configure and support anti‑virus solutions.
- Assist with data backup, recovery and Acronis backup processes.
- Manage Active Directory user accounts and password resets.
- Support Microsoft 365 tenant configuration and MFA enablement.
- Create and update tickets in the CRM system.
Required profile
- Minimum 3 years of experience in a technical support or help‑desk role.
- Strong written and verbal communication skills.
- Ability to multitask in a fast‑paced environment.
- Willingness to continuously learn new technologies.
Required skills
- Windows operating system
- macOS operating system
- Microsoft Office suite
- LAN/WAN/Wi‑Fi networking
- Anti‑virus software configuration
- Acronis backup and recovery
- Active Directory user management
- Microsoft 365 tenant setup and MFA
- Familiarity with CRM and RMM tools
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Dial a Nerd
Le Cap