Remote English Customer Service Agent (Full‑Time, Long‑Term)

Pet Media Group (PMG)

Remote

Remote 🇬🇧 English

Freshdesk

Job description

About the role

Pet Media Group is seeking a remote Trust & Safety Customer Service Agent to support its English‑language pet marketplaces. You will interact with users via email, moderate listings, and help ensure a safe, responsible environment for pet rehoming.

Key responsibilities

Moderate pet listings and verify compliance with marketplace standards.
Provide email‑based customer support using internal back‑office tools and Freshdesk.
Meet daily KPIs such as customer satisfaction, moderation targets, and quality standards.
Work evenings (CET) and cover at least three weekends per month, with shifts from 14:00‑23:00 or 15:00‑00:00 CET.

Required profile

Passionate about animal welfare and pets.
Excellent written and spoken business English; German is a strong plus.
Proactive, independent mindset with a willingness to improve processes.
Organised, detail‑oriented and able to solve problems efficiently.

Required skills

Experience with Freshdesk or similar ticketing systems.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Pet Media Group (PMG).

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Published 2 months ago

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