Records Management Officer (C3)

About the role

Johannesburg Development Agency is hiring a Records Management Officer (C3) to manage the key performance areas and result indicators of its document and records management practice. The role provides a professional records administration service covering document control systems, archiving procedures, classification structures and information governance, supporting efficient information flow, accessibility and preservation. It also supports decision-making, legal compliance and the safeguarding of institutional memory through accurate maintenance, retrieval and secure handling of physical and electronic records.

Key responsibilities

• Manage and administer the organisation's filing and archiving systems, keeping physical and electronic records accurate, accessible and compliant with approved structures.
• Retrieve documents on request with a 100% retrieval rate within required turnaround times, and review filing systems quarterly.
• Keep full compliance with records management standards, retention schedules and approved taxonomies.
• Open, file and maintain personal and confidential employee documents, creating new employee files within prescribed timelines and updating them monthly.
• Manage incoming and outgoing mail, classify and log it, balance weekly correspondence spreadsheets and submit reports on time.
• Support the Document Management Specialist with reports, spreadsheets and document flow, and review and update filing manuals annually.
• Work with departments to keep filing structures current as new categories emerge, and maintain manual and electronic filing systems.
• Safeguard confidential documents with secure storage, zero document loss and regular audits, and track pending files weekly with a minimum 90% resolution rate.

Required profile

• Grade 12 / Senior Certificate / NQF Level 4, or National Diploma in Administration, or Records Management course.
• At least 3 years' relevant experience in record and document management.
• Knowledge of document and electronic records management systems, retention schedules, metadata standards, indexing methods and digitisation processes.
• Understanding of information governance, confidentiality, data protection legislation and document handling procedures.
• Strong administrative, communication and problem-solving skills.
• Professional registration with SASA or RMSA is advantageous.

Required skills

• Proficiency in document management software and MS Office Suite.
• Knowledge of retention schedules, metadata standards and indexing methods.

This is a permanent employment contract. Online applications only; correspondence with short-listed candidates only. Closing date: 12 December 2025.