Receptionist / Night Auditor

About the role

This full-time Reception / Night Audit position at a CityLodge hotel covers all front office duties, including welcoming and registering guests, answering calls, processing reservations and managing departures. The role also handles front office administration and any other tasks assigned by management, with the aim of making every guest a returning and referring guest.

Key responsibilities

• Welcome and register guests on arrival, answer telephone calls and respond to guest queries and requests
• Manage guest departures, process reservations and promote room sales
• Perform front office administrative tasks and handle money, with authority to disburse and deposit company funds; a fraud and credit check applies
• Execute administrative and accounting tasks to the required standard, maintaining internal controls and safeguarding revenue
• Store documentation and correspondence according to company policy and comply with all compliance requirements
• Maintain brand and group standards across the hotel group and share ideas that could improve products, service and efficiency
• Build professional relationships with guests, travel agents, corporate clients and tour operators
• Take part in legislative and operational training and develop personal growth plans

Required profile

• Minimum Grade 12 qualification
• Computer literacy, especially with Microsoft Office Suite
• Advantageous: front office or reception experience
• Long hours and shifts, as required by the hospitality industry

Required skills

• Familiarity with phone systems and Property Management Systems (PMS)
• Customer service, verbal and written communication and conflict management
• Knowledge of administrative procedures, health and safety regulations and customer service principles