Houseman - Cape Grace, Cape Town

About the role

Cape Grace, a Fairmont managed hotel in Cape Town, is looking for a Houseman. Working under the general direction of Housekeeping Management, the role ensures that linen is exchanged and delivered to standards, corridors are vacuumed and guest requests are completed promptly. The position is full-time.

Key responsibilities

• Keep guest service high using Fairmont Core standards and standard operating policies.
• Empty soiled linen regularly from the pantry and return it to the linen room, and stock pantries with clean linen to par stock.
• Assist the linen room with daily tasks, vacuum and dust corridors and staircases as assigned, and bring guest supplies to pantries daily.
• Carry out guest requests received through supervisors and management, and move furniture as needed.
• Refill daily chemicals, clean walls, lights and ceiling lights, and do brassing and window cleaning in arrival and long-stay rooms.
• Help remove guestroom drapery for cleaning and do deep cleaning such as spot carpet cleaning and shower head de-scaling.
• Sign for assigned keys, pager and work paper and return them by the end of shift; clean and store equipment used during the day.
• Report lost-and-found articles, malfunctioning equipment and health and safety hazards, and keep offices, pantries and storerooms tidy.
• Train new House Attendants, attend Housekeeping and HR training, and follow reasonable requests from supervisors and hotel management.

Required profile

• Fluency in English is essential.
• Verbal English competency is essential.
• Previous hotel housekeeping, customer service or 5-star property experience is desirable.
• Dynamic, energetic and able to thrive under pressure.
• South African citizenship, permanent residency or valid work authorisation; no visa sponsorship.