Receptionist

About the role

Join FNB’s talent team as a Receptionist, the first point of contact for visitors and callers. You will help create a welcoming environment while delivering exceptional service that exceeds customer expectations.

Key responsibilities

• Greet and assist visitors, determine their needs and direct them appropriately.
• Answer telephone calls, route them to the correct individuals and ensure professional communication.
• Manage costs and expenses within approved budgets to achieve efficiencies.
• Resolve customer queries promptly and within agreed timelines.
• Provide efficient administrative support through accurate planning, reporting and record‑keeping.
• Comply with legislative, audit and governance requirements.
• Continuously develop personal competencies and support team initiatives.

Required profile

• Matric qualification; additional certification in Office Management is a plus.
• Proven experience as a Receptionist, Front Office Representative or similar role.
• Professional attitude, appearance and strong written and verbal communication.
• Resourceful, proactive and able to handle issues independently.
• Excellent organizational, multitasking and time‑management abilities.
• Customer‑service oriented mindset.

Required skills

• Proficiency in Microsoft Office Suite.

What we offer

• Opportunities to network and collaborate across the bank.
• Challenging work environment that encourages innovation.
• Support for personal growth and mastery of your role.