Receptionist – Front Desk Customer Service

About the role

Join Planet Fitness as a Receptionist and be the first point of contact for members. You will create a welcoming atmosphere, handle inquiries, and ensure the front desk runs smoothly.

Key responsibilities

• Greet members and visitors with a friendly, professional demeanor.
• Answer telephone calls and direct them to the appropriate department.
• Assist members with queries, resolve issues efficiently, and provide accurate information.
• Maintain an organized and secure reception area.
• Ensure a positive first impression for every member entering the facility.

Required profile

• Basic PC literacy and ability to use standard office software.
• High energy level and ability to work flexible shift patterns.
• Previous front‑desk or welcome‑desk experience is an advantage.
• Reliable personal transport for commuting.

Required skills

What we offer

• Flexible working hours and shift schedules.
• Opportunity to work in a dynamic, customer‑focused environment.
• Training that reflects the Planet Fitness service standards.