Quality Assurance Specialist

About the role

The Quality Assurance Specialist will support DHL Supply Chain South Africa’s Customer Service Organisation by establishing and maintaining robust governance frameworks. The role focuses on implementing a world‑class Quality Management System (QMS) and ensuring compliance with key ISO standards.

Key responsibilities

• Apply procedures, tools and methods aligned with DHL strategy and continuously improve policies.
• Drive adherence to ISO 9001, ISO 22716 and ISO 13485 across all business units.
• Advise and support colleagues on operational procedures influencing business processes.
• Manage training on Good Distribution Practice (GDP) and applicable quality standards.
• Develop, document and enforce standard operating procedures and best‑practice processes.
• Maintain a document control system with proper versioning, approval and distribution.
• Coordinate change‑control processes, assessing risk and securing formal approvals before implementation.

Required profile

• Strong understanding of quality governance and stakeholder collaboration.
• Experience in driving compliance within a logistics or supply‑chain environment.
• Ability to train and support personnel on quality standards.

Required skills

• ISO 9001
• ISO 22716
• ISO 13485
• Quality Management System (QMS) implementation
• Document control
• Change control processes
• Good Distribution Practice (GDP) knowledge