Pull Manager, Steam Services Parts

About the role

This Pull Manager role sits within an end-to-end Value Stream operating model built around four value streams, designed to support customers from opportunity through execution. It covers steam services parts and focuses on pull management execution for a defined station or customer group.

Key responsibilities

• Serve as single point of contact for assigned customer service leaders and sales teams on pull management execution.
• Own end-to-end SQDC performance, managing fulfillment and resolving bottlenecks to protect customer commitments.
• Lead daily pull management independently, handling escalations and non-standard requests.
• Work with Sales and Customer Service to set expectations and share lead times, status and OTD risks.
• Identify operational trends and lead process improvements to improve productivity and fulfillment flow.
• Ensure transactional accuracy across documentation, system inputs and cross-functional coordination.
• Act as an internal consultant for customers and stations, and build stakeholder relationships aligned with material availability.

Required profile

• Significant experience in customer-facing supply chain, order fulfillment or logistics management.
• Bachelor's degree or equivalent professional experience.
• Proven ability to work independently, solve complex problems and manage high-stakes customer relationships.
• Ability to balance urgent operational demands with long-term process improvement.

Required skills

• Advanced understanding of fulfillment processes, SQDC metrics and order-to-cash workflows.
• Working knowledge of Steam Services tools such as OSERP and NEX.
• Strong communication and stakeholder management skills.

Desired characteristics include high ownership, excellent interpersonal skills, an improvement-oriented mindset, strong analytical skills and resilience in high-pressure environments. Relocation assistance is not provided.