People Services Specialist

About the role

The People Services Specialist acts as the first point of contact for colleagues and managers on HR transactional inquiries. You will handle Tier 1 requests, maintain the knowledge base, and ensure consistent, accurate responses across People policies, processes and programs.

Key responsibilities

• Respond to and process basic‑to‑medium complexity HR transactions such as new‑hire data, transfers, promotions, salary changes, benefits updates, address changes and terminations.
• Coach colleagues and line managers through self‑service tools, redirecting them to appropriate resources or tip‑sheets.
• Identify queries that require specialist support, escalate complex cases and track resolutions.
• Support fellow People team members in processing HR policies, procedures and programs, collaborating to resolve issues that need additional information.
• Administer People data for group benefit plans, compliance PTO, tuition approvals and reimbursements.
• Provide administrative assistance for payroll data collection, colleague relations, absences, exits, offer letters, payroll letters and employee references.
• Utilise People Services technology to log cases, track progress and maintain accurate records.

Required profile

• HR experience within a Shared Service Centre environment.
• Proven ability to deliver exceptional customer service, often under tight timeframes.
• Strong verbal and written communication skills with good organisational and problem‑solving abilities.
• Capability to handle sensitive and confidential data accurately.
• Fluent English and comfortable conducting difficult conversations.
• Experience with basic Microsoft Office applications (Word, Excel, Outlook).
• Preferred: Bachelor’s degree or equivalent, knowledge of general HR processes, HRIS/case‑management systems and local regulatory requirements.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook