Patient Administration Manager

About the role

Haven Health Management is seeking a detail‑oriented, analytical and proactive Patient Administration Manager to join its team at the Gqeberha (Port Elizabeth) office. The role focuses on private healthcare administration, revenue‑cycle management, case management, credit control and tariff governance across the Group.

Key responsibilities

• Lead and support Team Leaders responsible for Credit Control and Case Management.
• Monitor operational performance, departmental targets, escalations and key revenue‑cycle risks.
• Oversee debtor performance, collections, age analysis and month‑end debtors reporting.
• Ensure effective case management processes, including authorisations, funder compliance and accurate documentation.
• Conduct monthly tariff analysis, identify trends and support annual tariff implementation and negotiations.
• Prepare accurate reporting and insights to support strategic decision‑making by the Head of Administration.
• Drive standardisation, governance, accountability and continuous improvement across areas of responsibility.

Required profile

• Relevant Diploma or Degree in Healthcare Management, Business Administration or a related field.
• Minimum 5 years’ experience in private healthcare administration, revenue cycle, case management, credit control or a related function.
• Minimum 2 years’ supervisory or management experience.
• Sound knowledge of private healthcare revenue‑cycle processes, medical scheme and funder rules.
• Strong understanding of case management, credit control, age analysis and debtors month‑end processes.
• Intermediate to advanced Microsoft Office skills, with strong Excel capability for analysis and reporting.
• Working knowledge of funder or industry portals is advantageous.

Required skills

• Microsoft Office
• Microsoft Excel
• Funder or industry portal navigation