Partner Operations Manager

About the role

Mecka, a company focused on embodied AI and robotics and the data-capture infrastructure behind it, is hiring a Partner Operations Manager. The role acts as the central hub for the partner ecosystem, setting operational standards so that regional leads can focus on business development. It is fully remote, so the candidate must be a self-starter able to communicate clearly across time zones.

Key responsibilities

• Build a playbook that automates and standardises repetitive tasks, covering the full lifecycle of partner engagement from onboarding to daily performance monitoring.
• Deal administration: prepare proposals and formal agreements and keep contractual records such as rates, volumes and expiration dates accurate and accessible.
• Onboarding and enablement: set up new partners technically, configure platforms, distribute devices and deliver training on capture standards.
• Hardware lifecycle management: track inventory, manage replacements and process returns.
• Partner relations: act as the main contact for external partners and manage support channels to resolve issues quickly.
• Performance tracking and finance: monitor output quality and volume and reconcile and process partner payments.

Required profile

• 3 to 5 years of experience in partner or vendor operations.
• Experience in high-growth marketplace environments, BPO sectors or delivery logistics companies is particularly valued.
• Ability to manage multiple partner launches at once across global time zones.
• Comfortable working with AI-driven tools for data analysis and automating partner communications.