Overactive Technician - Security Alarms

About the role

Fidelity Services Group is looking for an Overactive Technician to work on security alarm systems in George, Western Cape. The role visits alarm systems that frequently trigger false alarms and uses technical expertise to find the root cause and give customers the best possible solution.

Key responsibilities

• Consult with customers to understand their requirements for performance and protection, and review how the existing system meets them.
• Identify the root causes of false alarm activations and present solutions that reduce false alarm rates and meet customer needs.
• Advise customers on how new technologies or equipment could improve their existing setup.
• Complete accurate documentation, attend scheduled appointments punctually, and present detailed written quotations.
• Manage stock and inventory accurately.
• Implement agreed solutions after quotation acceptance, checking batteries, testing signals, fault-finding, wiring, programming and equipment placement.
• Own the customer until the false alarm situation is resolved.
• Handle classified information, complete case studies for training, and mentor wiremen, assistant technicians and overactive coordinators.

Required profile

• PSIRA registration, Grade C.
• Valid driver's licence.
• Minimum 3 to 5 years of technical experience.
• Technical high school matrix preferred; tertiary qualification in electronics or electronic engineering preferred.
• Results oriented, customer focused, strong written and verbal communication, integrity and trust, and able to inspire and influence.

Required skills

• Fault finding, including IDS and DSC alarm panels.
• Alarm system diagnostics and programming.