Operations Trainer – Night Shift

About the role

WNS Global Services is seeking an Operations Trainer to deliver product and technical training for night‑shift teams across its South African delivery centres. You will support new hires, provide refresher sessions, and assess competency to ensure operational excellence.

Key responsibilities

• Design and deliver onboarding training for new starters, focusing on product knowledge and technical skills.
• Conduct refresher, up‑skilling and cross‑skilling sessions for existing staff.
• Administer assessments, provide remedial support, and certify competency after training.
• Maintain accurate learner records, attendance registers, and update the operational skills matrix.
• Prepare annual training reports and ensure compliance with WNS training standards.

Required profile

• Matric/Grade 12 certificate (essential).
• 2‑3 years of experience in an operational environment, preferably within a BPO or similar setting.
• Higher National Certificate or diploma in training and development is preferred.
• Strong computer literacy with intermediate to advanced proficiency in MS Office.

Required skills

• MS Office

What we offer

• Clear career path with coaching, mentoring and professional development.
• Engaged culture focused on performance, celebration and community impact.
• Opportunity to work in a global leader of Business Process Management.